Grand Hotel Ter Duin ★★★★

The food was excellent. Great quality and serving size was perfect.

The room wasn’t the cleanest. The biggest surprise was mold in the shower. Housekeeping seemed abit lax.

Swimming pool Sauna Size of rooms Friendly cleaning staff

Limited choice of evening meal Lack of available bath robes

The location, staff and facilities were great, also a nice and clean room.

There were no hooks to hang the bathrobes or towels, the toilet also could use one.

The place was nice and spacious

Everything was extra fees (taxes, parking, dogs, etc - even slippers for the pool!)

Breakfast was excellent

Swimsuit required to go to wellness

Paid parking. We paid 30 EUR for 14 hours of parking

The reception area and lounge/bar area were very comfortable and beautifully furnished. Loved the pool too.

No milk in the room for tea/coffee, and only one of each teabags. We had food from the bar light bites menu but was all deep fried so not super impressed with the food.

The room was very spacious.

Breakfast was very good. Nice that tables were reserved for dog owners, but the tables were taken by non owners!

Could not get a table in restaurant on Thursday evening despite trying to book it a week in advance.

It was very close to the party we where going. Breakfast was very good

The toilet in the bathroom would suit in a childcare facility, but it not suitable for adults. It’s ridiculous you have to pay for parking as guest.

The possibility to take breakfast and half board for a fair price. Nevertheless, you can't choose everything you want without paying extras.

The mattresses are done and need to be changed urgently!

great hotel.

The restraint menu is limited for dinner. No English translation. I know it is lockdown but I was refused a dinner later than 18.15 despite asking 3 times. however on the first night people came in at 19.10 and were served.

Wonderful Lobby and bar, very friendly staff and nice rooms. The location is perfect set in nature. Quiet place

The 'spa' could have been better. The pool isn't heated, the steam room was broken and there was no availability for treatments so book very early. Last setting for dinner is 8:30pm which I think is very early.

location, facilities, size of rooms

rooms might benefit from carpets change the wet sauna exist pipe was rusted. you could smell the rust when sitting in

The building is very beautiful and it’s in a quiet area, no traffic, busy lights just perfect.

I had no wifi during my stay but that wasn’t the worst that could’ve happened

Very large room. Next to hiking paths, and walking distance from town center.

swimming pool and nice spacious room

furniture of the room is outdated, bar personel wasnt paying attention and no good service, parking terrible because not enough space and expensive

we wanted to book for dinner and it was impossible even if we wanted to wait. I understand there need to be Covid restrictions but these were really ridiculous strict since there were very few people having dinner, and there was plenty of space; also when we came back. The WiFi was really bad in the rooms. Otherwise good value for money, a pity for the Wifi and the not accepting diners anymore at 7:30

- The lobby is really beautiful, classic yet cozy - Room size and the balcony

- Breakfast experience is not so nice: lights in the restaurant is too dark, no trays are provided, not easy to find where’s the cuttlery, the route is not efficient (too crowded meaning no 1,5m distance guaranteed), often they are running out of bread and takes long time to refill, some staffs look inexperience…. And the food quality is just not 4stars hotel quality. - bed is not comfortamble, and the extra bed is noisy - it takes a long time to check-out (I wait for 15mins), they still use old method

Very spacious from the bedroom to the bathroom, the lounge, the lobby and the terrace. The blue colours everywhere. Enough parking for the complex. Possibility of one hour later checkout.

The staff is not forthcoming. When asking for drinks in the lobby I don't need to know that 7 coffees needed to be done first before she could take my order. I had to come back to place my order. Five staff members standing together and talking while I had to bring to the attention that the ham at breakfast was finished. We constantly had to find staff to get drinks, to find our own table in the restaurant. To ask for a menu. The only one standing out was the tall barman with the beard. We couldn’t have breakfast at our preferred time. The hamburger was not hot and revolting. The cheese platter was not well presented. The price of the water on the menu is not the same as on the computer. Doggies have a drinking bowl however they were not filled with water. I had to bring this to the staff’s attention. The weed on the terrace should have been removed and the old flowers be swept. Human touch is missing. The menu is very small for the size of the hotel. Only 3 red wines on the list. We had to pay €19,50 per night for our doggie, a little Dachshund who sleeps in his own bench. We were promised a welcome pack for our dog but we were not given one. When I phoned reception I was told they didn’t have any welcome pack left. A knob was missing on the cupboard in our room. In the cupboard it looks old. There is a black paint mark on the chair. The table in the bay window is not suited for the room. It is a garden table. We had two hand wash basins but only one soap dispenser, placed on the right side of the right basin. Better to put it centred between the two basins. Or one for each basin. The pressure of the water and the shower head is what you would expect in a 2 star hotel, not in a 4 star hotel. Overall: A better general manager needs to do the job. And teach the staff that they are there for the guest. Pamper the guest. Go the extra mile!